Privacy Policy

1. Introduction

Welcome to NOA. These Terms and Conditions (“Terms”) govern your use of our website, products, and services (“Services”). By accessing or purchasing from NOA, you agree to these Terms in full. If you do not agree, please do not use our website.

2. Company Information

NOA is a registered brand specializing in nutritional and beauty supplements.
Contact: orders@bynoa.com
Registered Address:  PAVLA PAPA 14, 21000, Novi Sad

3. Products and Use

Our supplements are designed to support general wellbeing and should not be considered medical treatments.
All information provided on this website (including product descriptions and blog content) is for informational purposes only and should not replace professional medical advice. Consult your doctor before using any supplement, especially if you are pregnant, breastfeeding, or have a medical condition.

4. Orders and Payments

All prices are listed in local currency. However, as NOA is a Serbian-based company, all orders are processed and charged in RSD (Serbian Dinar) at the current exchange rate at the time of purchase.We reserve the right to change prices and availability without notice. Payments are processed securely through approved third-party gateways. By placing an order, you confirm that the provided information is accurate and that you are authorized to use the chosen payment method.

5. Shipping and Delivery

We aim to dispatch all orders promptly. Delivery times may vary based on location and external circumstances.
NOA is not responsible for delays caused by customs, couriers, or events outside our control.

6. Returns and Refunds

Due to the nature of our products, we can only accept returns of unopened, unused items in their original packaging within 14 days of delivery.
To initiate a return, contact us at orders@bynoa.com

Refunds will be processed once the product is received and inspected.

7. Intellectual Property

All text, images, and materials on this website are the property of NOA and protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without prior written consent.

8. Limitation of Liability

NOA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific product purchased.

9. Governing Law

These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to conflict of law principles. All disputes shall be subject to the exclusive jurisdiction of the competent courts in Belgrade, Serbia. If you are a consumer residing outside Serbia, you may also be entitled to the protection of mandatory consumer rights under the laws of your country of residence.

10. Updates

We may update these Terms from time to time. Continued use of our website after changes implies acceptance of the revised Terms.

 

 

 

Last updated: November 2025.

1. Introduction

At NOA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website www.bynoa.com, make a purchase, or interact with us through any digital or social channel.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

NOA is a wellness and supplement brand based in Serbia.
Company name: CYDONIA MEDICA DOO
Registered address: PAVLA PAPA 14, 21000, Novi Sad, Serbia
Email: direktor@cydoniamedica.com
Website: www.bynoa.com

We act as the data controller of your personal information, meaning we determine how and why your data is processed.

3. Information We Collect

We may collect and process the following categories of data:

a) Information you provide directly

Name, surname, and contact details (email, phone number, address)

Billing and delivery information

Account details if you create an account

Messages or emails you send to us (e.g., customer support inquiries)

b) Automatically collected information

IP address, device type, and browser information

Pages you visit, time spent on each page, and actions performed

Cookies and analytics data for improving your experience

c) Payment information

Payment details (such as card number) are not stored by NOA.
They are securely processed by our certified third-party payment providers (e.g., CorvusPay), who comply with international security standards (PCI DSS).

4. How We Use Your Information

We process your data for the following purposes:

• To process and fulfill your orders
• To provide customer service and order updates
• To send transactional or marketing emails (if you have subscribed)
• To improve website performance, usability, and product offerings
• To comply with legal and accounting obligations
• We do not sell or rent your data to any third parties.

5. Legal Basis for Processing

We process your personal data based on:
Contractual necessity: to process and deliver your order
Legitimate interest: to improve our services and prevent fraud
Consent: for marketing or newsletter subscriptions
Legal obligation: for record-keeping and compliance

6. How We Store and Protect Your Data

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or loss.
Your information is stored securely on servers located within the European Economic Area (EEA) or in trusted jurisdictions with adequate protection.

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

7. International Orders

As a company based in Serbia, we process all payments in RSD (Serbian Dinar) and ship products worldwide.
When placing an international order, your personal data (such as shipping address or customs information) may be shared with logistics and courier partners outside your country solely for delivery purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart and preferences saved
Analyze website traffic and user behavior
Personalize your browsing experience
You can manage or disable cookies through your browser settings.
For more details, see our Cookie Policy (if separate).

9. Sharing Data with Third Parties

We may share limited personal data with trusted third-party partners who help us operate the business, including:

Payment processors (for secure transactions)
Shipping and logistics providers (for order delivery)
Email and marketing platforms (for communication)
Analytics providers (for website optimization)
All partners are bound by strict confidentiality and data protection agreements, ensuring your data is used only for the intended purpose.

10. Your Rights

If you are located in the EU, UK, or Serbia, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing at any time
Request data portability (a copy of your data)
Lodge a complaint with your local data protection authority
To exercise your rights, contact us at privacy@bynoa.com
.

11. Children’s Privacy

Our website and products are intended for adults.
We do not knowingly collect data from individuals under 18 years old.
If you believe a minor has provided us personal information, please contact us so we can delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
All updates will be posted on this page with the revised date.
Please review it regularly to stay informed.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact: orders@bynoa.com